CONTACT FORM

Do you have any doubt? Write to us.

    SUPPORT CENTER

    Frequently Asked Questions

    Buying on our website you will receive exactly the same product that is shown on our page without changes or modifications.

    In your customer account you will have all the information and documentation related to your orders and invoices.

    We do not accept returns unless you mistakenly receive an item different from the one you ordered or the item is found to be defective, in this case you can contact the customer service department at the following address: info@serone.one

    Orders to the peninsula will be delivered within 24 business hours if the order is placed before 11:00 hours.

    For orders to the Balearic Islands, delivery will be 4 to 5 business days.

    International Orders (Europe), delivery in 4 to 5 business days.

    You can send us an email to the address info@serone.one or calling the phone + 34 968 641 078.

    Yes, our minimum order is € 70 VAT and transport not included.

    Yes, our website is prepared to place a minimum order of € 70 with the exception of catalogs and samples that can be ordered independently.

    The accepted forms of payment for the independent order of samples and catalogs are credit card and Paypal.

    For Spain and Portugal we accept cash on delivery, credit card and Paypal.

    For shipments to Europe, we only accept credit cards and Paypal.