Shipping

Package Shipping

The price of the shipping costs depends on the weight of your purchase, to know the amount of the shipping costs you must first add the products to the shopping cart and then choose the option that most interests you. (You need to be registered)
We also have free shipping for all countries according to purchase amount or weight.

Shipments Spain and Portugal

NACEX: Transport with delivery 24 hours working days (Spain and Portugal)

SISTER:
Transport with delivery from 24 to 48 hours working days (Spain and Portugal)

POST: Economic transport with delivery period 5 to 7 working days. (Only for Ceuta, Melilla and the Canary Islands)

SHIPPING TO OTHER COUNTRIES EUROPE

SISTER: Express transport with delivery period 3 to 5 working days (France, Italy, Germany, United Kingdom)

 Procedures:

Orders will be shipped to the specified address the following business days after receipt of the customer's order. If any item is missing stock, it will be removed from the order and the rest of the order will be sent.

It is the client's responsibility to have the mailbox with the correct and clear data so that the transport company can deliver the order to them as well as take care of specifying the delivery or other arrangements between client-agency / transport.

For your safety, always open the package in the presence of the carrier and state in writing in the delivery guide that accompanies each order, any deficiencies you find.

All shipments, both national and international, are made through the servírituga services. The on-line system will calculate the exact cost of shipping costs based on its weight and the country of destination.

All orders have the delivery of the invoice inherent in the merchandise shipped. However, some countries may require additional documentation from the customer or may be subject to paying customs or any other taxes in the destination country. In these cases, the client is fully responsible for providing any documentation and / or payment that should be made to the customs of the country that receives the merchandise.

If the order is rejected or ignored by the customer, the carrier will contact him to coordinate the delivery date, staying for 3 days in the destination country, starting at that time the procedures for its return. If the customer requires the delivery of the order again, he must bear all the costs incurred for the return. In the event that the rejection is total and the order is returned, Serone reserves the right to cancel it as a customer. (Only customers in Spain with cash on delivery)

If the merchandise does not correspond with the purchase made by the same or the delivery note, Serone will be responsible for all the expenses originated by the return and new delivery of the correct order.

RETURNS

All of our products are guaranteed and insured so if you receive your order and believe there are signs of breakage, please do not pick up the order and leave a record to the carrier. As soon as we have received the breakage notice, we will send you another new order at no additional cost.

If you receive the package and detect any incident, you must notify it in writing as soon as possible, attaching images if necessary.

ORDER CANCELLATION

The buyer can cancel his order at any time. It will also bear the shipping and return costs to our facilities if the order has already been shipped. If the buyer does not want to bear the costs, Serone reserves the right to block said user from its database.